But by taking Copilot to call centers, Microsoft will be putting its technology into a field where it is not the dominant player, hoping to gain ground against rivals such as Salesforce.com and Zoom.

Owensboro-Daviess County 911 Director Paul Nave said Monday that businesses that rely on Microsoft Teams for communication are not having 911 calls go to the dispatch center. Rather, Nave said ...

According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with its AI call centers.

A Microsoft outage that has had major effects on airports and businesses has left our region's hospitals and 911 call centers virtually unscathed.

A widespread technology outage is causing communication issues in countless industries Friday.

Microsoft is investigating a new Microsoft 365 outage that is affecting Teams customers and causing call failures.

Microsoft says it's "slowing or pausing" some data center construction, including a $1 billion project in Ohio.