The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

The ERP selection process requires careful due diligence. Learn the steps involved in selecting the right ERP for your ...

The essential elements a modern e-commerce site must have in order to meet the needs of today's customers, include speed and ...

Agentic AI promises automation and efficiency breakthroughs for fast, convenient, and cost-effective CX with AI agents.

The future of pharmacy requires sweeping change, including reinventing the brick-and-mortar model, digitizing infrastructure, ...

Managing supply chain risk must be a priority as sweeping new tariffs and geopolitical instability threaten supply chains.

Gartner predicted last May that half of organizations expect to use artificial intelligence in contracting by 2027. The 101 procurement leaders surveyed anticipated a productivity boost of more than ...