Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

The combined Cvent–Goldcast platform brings event execution, AI-powered video production and performance analytics into a ...

Like most "overnight" turnarounds, Google’s didn’t happen overnight. To pull it off, Pichai focused the company intensely on ...

In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

In a world where trust is fragile, this is no longer a cosmetic issue. It’s a brand issue, a governance issue, a trust issue.

AI agents launched. Acquia introduced three AI agents to its SaaS CMS. Content workflow automation. Agents automate site ...

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...

Seamless, Real-Time Data Flow From Capillary’s Loyalty Platform to Adobe Experience Platform Unlocks Personalization & Engagement at Scale By Megan Fiorendino December 11, 2025 Capillary Technologies, ...

We're excited to share that Outset has raised our Series B of $30M less than six months after our Series A. This raise comes on the heels of a breakout year for our team with customers across ...