Patient experience is among the top three hospital priorities today. Caregiver engagement is one of the most essential strategies for improving the patient experience. Within caregivers, volunteers ...

Peer roundtables will share insights and explore solutions, as health systems enter a new era of consumerism. As patient experience moves center stage at many of the nation’s health systems, leaders ...

She has several hospitals nearby, but no clear way to compare them. That’s until she learns of a new free tool called ...

In healthcare C-suites across the country, patient experience is a top priority. From medical practices and ambulatory surgery centers to large hospital systems, leaders are rethinking every stage of ...

Perceptions may be your greatest ally or challenging foe in telling your organization's patient experience story. The patient experience is most often explored through the lens of the actions being ...

The patient overwhelm problem tuning shows 70% of patients tune out messages; hospitals must unify communications to improve engagement and outcomes.

The latest AHA Market Scan Trailblazers report, “The Smart Hospital of the Future: Connecting Systems, People and Technology,” outlines how hospitals are advancing toward more connected, data-driven ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Changes in how healthcare is paid for in the U.S. are transforming the patient-provider relationship. The transition from fee-for-service to value-based reimbursement is prompting more providers to ...

At University of Utah Health, you and your loved ones are our priority. We believe every person, and every step in your experience, is important. We want to learn from your health care experiences so ...

Stewart Memorial Hospital and Clinics has received the NRC Health Excellence in Patient Experience Award in the Critical ...

Forbes contributors publish independent expert analyses and insights. I write about how healthcare business and policy impact consumers. Most Americans are not having great healthcare experiences ...