Back in August I called Craftsman support for my riding lawnmower that is still under warranty. I was given the name and address of the shop I needed to take the machine (Rich’s Quality Lawn Mower).

From the moment this mower was out of the box, it did not run. I tried taking it back to Menards the day after I bought it for an exchange, but because I had put gas and oil in the machine, they would ...

Ni Tao is IE’s columnist, giving exclusive insight into China’s technology and engineering ecosystem. His monthly Inside China column explores the issues that shape discussions and understanding about ...