An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Verizon issues $20 credit to customers after Wednesday network outage. Business accounts contacted separately for ...

Verizon has started enforcing a 365-day lock period on phones purchased through its TracFone division, one week after the ...

Artificial intelligence (AI) transparency will become an enforceable consumer right as the AI identity crisis deepens. The AI ...

The Social Security Administration (SSA) has said its phone service has improved markedly in 2025 after a Democratic lawmaker called for a review of its customer service operations. A review by the ...

State auditors say Anthem Blue Cross failed to recover $19.3M in hospital overpayments for New York’s Empire Plan, spurring ...

I have paid two monthly £108 instalments but am now phone-less and out of pocket ...

Lloyds Bank has issued a response after customers reported that a promised £200 switching bonus failed to appear in their ...

Tens of thousands of South East Water customers in Sussex and Kent have been affected by the latest supply outage, with ...

Login fails, app crashes hit thousands; support confirms tech issue fix underway. Restart, region tweaks help., Technology & Science, Times Now ...

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...