Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at the wrong moment, customers simply leave and the organization often does not ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre, as part of its efforts to leverage ...

“The Voice” Season 28 finale has its six finalists competing in the last two episodes. After the playoffs portion came to an end on Dec. 8, each team officially had one artist heading to the live ...

A wave of AI-powered children’s toys has hit shelves this holiday season, claiming to rely on sophisticated chatbots to animate interactive robots and stuffed animals that can converse with kids.

Carley Millhone is a writer and editor based in the Midwest who covers health, women's wellness, and travel. Her work has appeared in publications like SELF, Greatist, and PureWow. Jay N. Yepuri, MD, ...

Ann Arbor, Mich.: Jimmy Kimmel may be the bravest person in America right now. Despite real risks to his livelihood — and his and his family’s safety — he shows... Readers sound off on powering New ...

The Supreme Court on Monday ordered a voice sample test on an Uttar Pradesh deputy inspector general (DIG) to determine if he used derogatory language against Muslims. Simultaneously, the court ...

ChatGPT started the AI revolution, but it isn't the only chatbot worth using. We've tested the best AI chatbots to help you determine which one is right for you. I’ve been writing about consumer ...

Upgrade your eyewear with glasses that can function as cameras, headphones, and AR displays. We've tested all the major models and have everything you need to know to pick the right smart glasses for ...