The "AI for Customer Service Companies Quadrant" offers an in-depth analysis of the global AI-powered customer service market, identifying the Top 32 companies shaping this dynamic industry.

Voca CIC Achieves Microsoft Teams Unify Integration Certification and Wins 2025 UC Today Best Teams Contact Center Award ...

Reacting to the latest pricing updates, IT firm SCC said Microsoft’s Online Services pricing update replaces volume-based ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers across digital and voice channels.

Zendesk once pushed its AI vision, but now customers are leading the charge. Its CTO, Jason Maynard, explains how this ...

Discover what jobs AI will replace and what AI-proof jobs will remain safe, as Microsoft’s study reveals who’s most at risk.

Phound expands its platform with broadcast messaging, vCon-based CRM sync, smart meeting controls, and enhanced recording tools.

LivePerson (Nasdaq: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, announced today that it is working with Amazon Web Services (AWS) to ...

If nothing works, contact Microsoft using Global Customer Service phone numbers or using the account reinstatement form. Once Microsoft receives your information, a ticket will be assigned to you.

A Microsoft veteran shares why he resigned amid the Great Flattening, and how he landed another tech job in a tough market.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...