A United Airlines passenger called the airline's customer service number after his flight was cancelled. The agent eventually ...

To scale without losing high-value leads, your back-end systems need to move as fast as your sales team. That means using ...

Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

Brand reputation is shaped not just by what a company says about itself, but by how it listens and responds to what customers ...

Alex Rivlin was tackling a last-minute task for his European vacation. That’s how he got snagged in an artificial ...

Today, I am sharing: The Application Practice of AI in Customer Service Systems (24-page PPT - JD Finance) The report ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of ...

United Airlines is investigating the incident, and the victim hopes that the airline will cover the lost $17,000.

Bosch Power Tools elevated efficiency and customer satisfaction through an AI-driven system, managing more than 1.5 million ...

Zendesk once pushed its AI vision, but now customers are leading the charge. Its CTO, Jason Maynard, explains how this ...