A United Airlines passenger called the airline's customer service number after his flight was cancelled. The agent eventually ...

To scale without losing high-value leads, your back-end systems need to move as fast as your sales team. That means using ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

Today, I am sharing: The Application Practice of AI in Customer Service Systems (24-page PPT - JD Finance) The report ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

Bosch Power Tools elevated efficiency and customer satisfaction through an AI-driven system, managing more than 1.5 million ...

It will be an equally busy weekend for scammers. Holiday scams are usually associated with overseas trips, but people ...

A man from Denver was rebooking a flight for a family vacation when the purchase actually went through for a scammer.

AI is changing customer service. Contact center AI solutions use smart tools to manage calls, messages, and data automatically.

ANZ has launched Digital Padlock, enabling customers to instantly lock accounts and cards if fraud is suspected.

Switching carriers or using a different SIM card on your iPhone doesn’t have to be complicated. If your device is SIM-locked, it can prevent you from connecting ...