A United Airlines passenger called the airline's customer service number after his flight was cancelled. The agent eventually ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

Today, I am sharing: The Application Practice of AI in Customer Service Systems (24-page PPT - JD Finance) The report ...

Bosch Power Tools elevated efficiency and customer satisfaction through an AI-driven system, managing more than 1.5 million ...

Global Press Ganey Forsta survey reveals most consumers are willing to share personal data for better experiences, but few trust brands to use it responsibly CHICAGO--(BUSINESS WIRE)--Press Ganey ...

ANZ has launched Digital Padlock, enabling customers to instantly lock accounts and cards if fraud is suspected.

Soon, retailers can’t demand your mobile number — new law makes it illegal to refuse service if you don’t share it ...

FMCSA will collect data on key driver, vehicle, motor carrier, and environmental factors that may contribute to fatal crashes ...

Bee’s Knees Plumbing, Heating, Cooling is expanding its services to better support both residential and commercial clients.

Allison Transmission telematics are now fully integrated into Mack GuardDog Connect telematics solution on all powertrains.

S & J Printing, a neighborhood favorite in Orange Park, Florida, has become known for providing specialized screen printing ...