Gate agents will get rewarded for helping airlines charge more baggage fees. When you look at airlines with the highest rates of complaints, discount airlines generally top the list. In fact, when the ...

Most air travelers have been in this scenario: waiting their turn to board a flight as fellow passengers shove their carry-on bags in the metal bag sizers to prove they comply with the airline's ...

More and more airlines are forcing passengers to tag and gate-check their bag, just as they are about to board. Why flying ...

A missed connection at a major hub exposes debate over strict boarding cutoffs and airline discretion.