Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service ...

Dell Technologies is lifting the curtain on its long-term as-a-service strategy that will impact the way Dell develops future products, sells solutions to customers and enables channel partners to ...

Dell Technologies Inc. today introduced a raft of additions to its APEX product portfolio that will enable companies to buy more of their infrastructure on an as-a-service basis. The offerings ...

With the announcement today of Dell Tech Concierge, Dell becomes the only PC company to provide personalized, ongoing preventative care for any Window ...

I covered Dell’s ProSupport a few years back which leveraged big data and IoT approaches for predictive maintenance which was very cutting-edge. Dell Technologies recently announced an expansion ...

Dell is creating as-a-service consumption offerings for its PC, laptops, servers, storage, networking and hyperconverged infrastructure.

Dell has shown that it really doesn't have a support organization that has any clue, or the needed resources, to provide the warranty service it promises.

Top-rated industry analyst Patrick Moorhead weighs in on Dell Technologies Summit he attended in Austin, TX ...

Some key as-a-service features are transferable to hardware, according to Langon. Dell’s new APEX, for example, lets companies procure and use hardware owned and managed by Dell that is also ...

Dell introduced a cool new exclusive service for its desktops and laptops that provides a connected experience with Android and iOS devices.