Jet2, which operates at Leeds Bradford Airport, was recently recognised for its "exceptional" customer service.

John Lewis has emerged as one of the UK’s top performers for customer service as satisfaction levels recover across the ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

At the other end of the table, some of Britain’s largest suppliers finished with some of the lowest scores. Scottish Power, EDF and British Gas all received overall ratings below 60%, placing them ...

UK supermarket group J Sainsbury has appointed a new director of customer services as part of its efforts to turn around the performance of the struggling retailer. Gwyn Burr, who is a former customer ...