Difficult conversations are inevitable in business, but they don’t have to leave the involved parties walking away upset. Take the example of an account executive at a software firm who thought she ...

AI can write the perfect difficult email—but should it? As leaders and workers outsource hard conversations to chatbots, ...

Many professionals struggle with difficult conversations in the workplace, particularly when emotions run high. Your first performance review, for example, was probably uncomfortable. Here’s why. What ...

Hard conversations are something most of us try to put off for as long as possible. Whether it’s talking to your boss about a mistake, confronting a friend who hurt your feelings, or discussing a ...

When we think of what makes a successful manager, we often think of those with a clear vision to guide their team toward strategic goals, who have the ability to inspire and empower employees and who ...

Difficult conversations: We all have them. They come up because things change, especially during a pandemic. We’re dealing with layoffs, work from home, back-to-school, forced isolation or forced ...

“I have tried everything, and Peter is still not doing what I need him to do. If this continues, I will have to fire him,” sighed Steve, a senior leader in a technology company. A fly on the wall ...

Awkward conversations are not just valuable—they're often essential for achieving important goals. Often, there is no way to have a particular conversation without it being awkward! Examples: Talking ...