She has several hospitals nearby, but no clear way to compare them. That’s until she learns of a new free tool called ...

Patient experience is among the top three hospital priorities today. Caregiver engagement is one of the most essential strategies for improving the patient experience. Within caregivers, volunteers ...

Multiple factors contribute to a positive patient experience, says David Goldman, the new CMO of AdventHealth Altamonte ...

Peer roundtables will share insights and explore solutions, as health systems enter a new era of consumerism. As patient experience moves center stage at many of the nation’s health systems, leaders ...

A new survey found sitting in the waiting room for more than 30 minutes, inability to speak with a human being and difficulty ...

In healthcare C-suites across the country, patient experience is a top priority. From medical practices and ambulatory surgery centers to large hospital systems, leaders are rethinking every stage of ...

The latest AHA Market Scan Trailblazers report, “The Smart Hospital of the Future: Connecting Systems, People and Technology,” outlines how hospitals are advancing toward more connected, data-driven ...

The patient overwhelm problem tuning shows 70% of patients tune out messages; hospitals must unify communications to improve engagement and outcomes.

Perceptions may be your greatest ally or challenging foe in telling your organization's patient experience story. The patient experience is most often explored through the lens of the actions being ...

The distinction between feeling "cured" and "consumed" by cancer significantly impacts patients' stress levels and daily ...

Forbes contributors publish independent expert analyses and insights. I write about how healthcare business and policy impact consumers. Most Americans are not having great healthcare experiences ...

Among Turkey’s many dental clinics, DRGO Smile has positioned itself as a provider focused on aesthetics, transparency, and ...