Patient experience is among the top three hospital priorities today. Caregiver engagement is one of the most essential strategies for improving the patient experience. Within caregivers, volunteers ...

Peer roundtables will share insights and explore solutions, as health systems enter a new era of consumerism. As patient experience moves center stage at many of the nation’s health systems, leaders ...

In healthcare C-suites across the country, patient experience is a top priority. From medical practices and ambulatory surgery centers to large hospital systems, leaders are rethinking every stage of ...

She has several hospitals nearby, but no clear way to compare them. That’s until she learns of a new free tool called ...

When we think about improving the patient experience, we often think about proven best practices such as nurse leader rounding or post-discharge phone calls. These practices standardize and enhance ...

Perceptions may be your greatest ally or challenging foe in telling your organization's patient experience story. The patient experience is most often explored through the lens of the actions being ...

The latest AHA Market Scan Trailblazers report, “The Smart Hospital of the Future: Connecting Systems, People and Technology,” outlines how hospitals are advancing toward more connected, data-driven ...

The partnership will provide Mosaic access to real-time feedback to help leaders anticipate patient needs and improve care.

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

At University of Utah Health, you and your loved ones are our priority. We believe every person, and every step in your experience, is important. We want to learn from your health care experiences so ...

Forbes contributors publish independent expert analyses and insights. I write about how healthcare business and policy impact consumers. Most Americans are not having great healthcare experiences ...

COVID-19 changed the world this past year, and no industry was impacted more than healthcare. Coronavirus exposed the inefficiencies, disparities, and weaknesses of our healthcare system, and both ...