Verizon's customer service account on X, @VerizonSupport, responded to dozens of users reporting service issues on Monday morning. This is a developing story.

Verizon is launching a new effort to improve its customer service. First, for "complex issues", the company will now assign a dedicated "Customer Champion" to provide updates and ensure full ...

Companies are using AI to improve customer experience but a report finds there's a gap between efficiency gains and consumer ...

Over the past couple of months, Verizon Communications Inc. VZ has been deploying innovative, human-assisted GenAI applications that streamline processes and ensure positive customer engagements ...

Why is Verizon in SOS right now? When contacted by an Arizona Republic reporter on March 25, a Verizon tech support specialist said, "There have been no network alerts that have been reported." ...

Verizon could be onto something important. They are said to be shifting their focus back to improving customer care and customer service. Sowmyanarayan Sampath, CEO of their consumer unit recently ...