How to track your Etsy orders on a computer or mobile device

You can track most Etsy orders through the Etsy website or mobile app, or through your email if you don't have an account.

How to open a case on Etsy to get a refund, replacement, or have an item re-shipped

You can only open a case on Etsy for undelivered orders, defective items, or items that don't match the item's description ...