There are a number of ways to get ahold of Amazon customer service on Black Friday.

Encounter issues with your Amazon order? Discover how to effectively reach Amazon's customer service through your phone, live chat, and social media.

According to the FTC, recipients receive an "unexpected text that looks like it’s from Amazon," asking them to visit a link to claim a refund.

Scammers are pretending to issue Amazon refunds via text message to steal personal information, the Federal Trade Commission announced in a recent advisory.