According to the FTC, recipients receive an "unexpected text that looks like it’s from Amazon," asking them to visit a link to claim a refund.

Amazon’s Prime Day shopping experience is upon us, and it’s not just the e-commerce giant after your money — hackers and scammers are also there to tempt you.

Encounter issues with your Amazon order? Discover how to effectively reach Amazon's customer service through your phone, live chat, and social media.

There are a number of ways to get ahold of Amazon customer service on Black Friday.