Here, I am looking at innovation through the lens of process improvement. The value of most organizations is defined by their ...

A plan of correction has been submitted, and the hospital is continuing to “make progress on cardiac surgery,” Darlene Stromstad, president and CEO of Mohawk Valley Health System, which owns the ...

Process mining has evolved from an academic concept (first published in 2001) to a popular software tool for analyzing, monitoring, and improving process performance. As we have described in a ...

In Army headquarters, commanders frequently leave a meeting without the knowledge they need to know to make decisions. This is mostly the result of insufficient or incomplete running estimates. Staffs ...