AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, today announced that its Voca ...

The Voca Conversational Interaction Center (CIC) Secures Top Honors in the 2024 CX Awards, Winning the Best Microsoft Teams Contact Center Solution LOD, Israel, March 4, 2024 /PRNewswire ...

Microsoft is resolving a known issue that causes "couldn't connect" errors when launching the Microsoft Teams desktop and web ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Microsoft's Digital Contact Center combines Teams, Dynamics 365, Power Platform and Nuance AI technologies into a bundle which will be available starting this week.

Microsoft executives say partners will play a critical role in the newly introduced Microsoft Digital Contact Center Platform offering, which combines technology from Teams, Azure and other ...

With the Teams certification in place, ULTATEL's contact center customers can seamlessly integrate their contact center solution and internal collaboration with Microsoft Teams.

In fact, Microsoft Teams, which launched five years ago, now has 270 million users. With Teams Phone System, you don’t need to buy any physical phone device to operate. It syncs with your contacts, ...

ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform, today announced the formation of a strategic partnership ...