Service support can make or break deals for cloud computing vendors, says Microsoft exec who points to customer service as key to Redmond's cloud play. Its competitors think likewise.

Copilot in Dynamics 365 Customer Service helps employees deliver faster and more focused customer care.

Over 250 million customer service and support records were exposed by Microsoft over a two-day period in December 2019 due to a server misconfiguration.

Almost 250 million records of Microsoft customer service and support reports, including locations and email addresses, were briefly exposed online in late December before the vulnerability was ...