Voca CIC Achieves Microsoft Teams Unify Integration Certification and Wins 2025 UC Today Best Teams Contact Center Award ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

A new Microsoft study finds customer service agents are among the jobs most at risk of being replaced by artificial ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers.

Microsoft is investigating an ongoing outage blocking Microsoft 365 administrators with business or enterprise subscriptions from accessing the admin center.