AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, today announced that its Voca ...

But by taking Copilot to call centers, Microsoft will be putting its technology into a field where it is not the dominant player, hoping to gain ground against rivals such as Salesforce.com and Zoom.

But by taking Copilot to call centers, Microsoft will be putting its technology into a field where it is not the dominant player, hoping to gain ground against rivals such as Salesforce.com and ...

Previously, Microsoft’s software for call centers was Contact Center Framework, and when it was released in May 2005 it mainly enabled customer care agents to unify the way they access their ...

Now, we have a specific dollar amount to put to the savings that a huge corporation like Microsoft expects to see from its own AI integration: Over $500 million from its call centers alone.

Owensboro-Daviess County 911 Director Paul Nave said Monday that businesses that rely on Microsoft Teams for communication are not having 911 calls go to the dispatch center. Rather, Nave said ...

A Microsoft outage that has had major effects on airports and businesses has left our region's hospitals and 911 call centers virtually unscathed.

Microsoft earnings: Turning up the heat with Azure, AI and the data center arms race - SiliconANGLESiliconANGLE Media is a recognized leader in digital media innovation serving innovative ...