But by taking Copilot to call centers, Microsoft will be putting its technology into a field where it is not the dominant player, hoping to gain ground against rivals such as Salesforce.com and Zoom.

Previously, Microsoft’s software for call centers was Contact Center Framework, and when it was released in May 2005 it mainly enabled customer care agents to unify the way they access their ...

But by taking Copilot to call centers, Microsoft will be putting its technology into a field where it is not the dominant player, hoping to gain ground against rivals such as Salesforce.com and ...

Rather, Nave said, the calls are going to a Microsoft call center, which has to field the call and transfer it to the 911 center. Nave discussed the issue with the 911 advisory board last month.

According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with its AI call centers.

LEHIGH VALLEY, Pa. - A Microsoft outage that has had major effects on airports and businesses has left our region's hospitals and 911 call centers virtually unscathed.

A widespread technology outage is causing communication issues in countless industries Friday.