Marriott International just announced that it will be purchasing Starwood for over $12 billion, thus creating the largest conglomeration of brands in the hospitality industry. So what are the ...

When Mario Matulich thinks of hotel chains with great customer service, he thinks of Marriott, IHG and Hilton — especially Hilton. His daughter left her watch at a Hilton property in New York recently ...

Marriott International and Salesforce are teaming up on a new customer recognition platform that promises to allow the hotel company to provide a seamless interaction with its loyalty members across ...

Customer service expert and consultant Shep Hyken described Hilton, Marriott, and other members of the hospitality sector as having “a culture of service.” Similarly, Amazon’s nation-leading customer ...

GRAND RAPIDS, MI - When it comes to customer service, the JW Marriott in Grand Rapids ranks at the top of the brand's 23 upscale hotels across North America. Marriott awarded the honor to the downtown ...