Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

LONDON--(BUSINESS WIRE)--Infiniti Research, a world-renowned market intelligence solutions provider, has announced the completion of their latest article on the power of the knowledge management ...

The Department of Homeland Security is in search of a knowledge management platform to help coordinate workload and data management of its Procurement Innovation Lab (PIL), with the potential to ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

Hey, you there! Heard about knowledge management (KM) but don't know where to start? Don't worry, there's a whole number of people just like you. At least 60 of them were at the “Practical Advice on ...

L-R: E. Tanner Milne, Mark Coronna, Tammy Broaddus, Todd Hall, Samantha Haney, Lauren Reed, Jerry Ramos, Sarah Geltz, Mary-Cathryn Kolb, David Wescott, Kimberly Janson The Business Journals Leadership ...

Budhitama Subagdja (Pak Budhi), who is a Senior Research Scientist at SMU’s School of Computing and Information Systems (SCIS), has been working on the research project titled “K-EMERGE: Knowledge ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Obsidian stores notes as local Markdown files, not a locked database, so your knowledge stays readable and portable for years.

It's a complaint often heard in law enforcement agencies nationwide: "We don't know what we don't know." Police from one jurisdiction are unaware of a burglary ring operating in a neighboring city. Or ...

On June 1, 2009, Air France 447 crashed into the Atlantic Ocean. One of the admittedly many causes for this tragic incident was the “glass cockpit” effect: The pilots, flummoxed by the many different ...