Human resources departments serve the needs of external customers and internal customers. The external customer base consists of applicants, former employees, employer groups and, suppliers and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. There’s a growing trend where businesses turn to AI to improve and perfect internal ...

The idea of putting the customer first is not a new concept. Today, it is understood that it is important to provide exceptional service to your external customers in order for businesses to be ...

No matter what the nature of your business, providing excellent customer service is key to your success. However, it is not enough to provide stellar service to your outside clients and customers.

A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow ...

Unisys Federal has created several internal processes to improve its operations. These have focused on management approvals, operations, employee training and development, and recruiting and ...

This 'company-wide initiative [aims to] drive customer satisfaction, product innovation, and productivity through artificial ...

newScale (R) Inc., a leader in service request management software, announced today it is shipping newScale RequestCenter (TM) 2003. newScale RequestCenter is an employee-facing service ordering and ...