The bill would require the tax agency to release detailed, real time and monthly call metrics. The House also passed a ...

The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...

A group of bipartisan bills moved through the House this week that would make changes in IRS administration, customer service ...

The Internal Revenue Service headquarters in Washington, D.C. The Internal Revenue Service made progress on its customer service and systems last year, but it's still facing challenges with processing ...

Senators Bill Cassidy, R-La., and Mark Warner, D-Va., want the IRS to make it easier for people to go online to get information about refunds, respond to IRS questions and more. The pair have ...