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It starts with a simple text box. You type in your feelings, and an AI is always available to reply. For many, that kind of ...
USA TODAY wants to hear from you about how to solve it. More help is needed, caregivers and advocates say The 211 helpline is designed to connect people to resources already in their community.
Troy resident John Simmons called 211 for help with his broken AC. His story revealed financial strain on resources connected to the hotline.