Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points based on several factors, including the amount of time ...

Help desk software company Freshdesk launched its new gamified help desk product, Freskdesk Arcade, on Monday. The platform enables agents to win points and earn badges for completing customer support ...

Freshdesk has launched Freshdesk Arcade, a gamified help desk designed to turn the agent experience into a venue for friendly competition, leading to what the company claims will be faster ticket ...

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