Stanley Milgram’s notorious obedience experiment shocked the world—literally. In the 1960s, he asked participants to deliver what they believed were painful electric shocks to a stranger, simply ...

Most of us have experienced well-intentioned leaders who miss the mark. At one extreme is the command-and-control leader whose “my way or the highway” approach alienates more than inspires. At the ...

Continuous improvement incorporates all the daily actions that ultimately move toward attaining goals. While goals can feel high risk, far off, and difficult to attain, daily actions feel lower risk, ...

Keeping a team accountable is hard work. And as a leader it’s important to understand that accountability is the cornerstone of effective leadership. It’s the adhesive that binds trust, responsibility ...

Corporate accountability refers to how companies take responsibility for the impact of their actions on other people. In most industries, this usually focuses on customers, employees, investors, and ...

Last year, in his final budget as governor, Jerry Brown proudly proclaimed a new policy to encourage the state’s 114 community colleges to pay more attention to how their students are faring. “By ...

Accountability is one of the best behaviors we can instill in our children. It is fundamental to a productive life and a healthy society. As society rapidly changes with ever-evolving technologies, ...

And almost always… people flinch. They think of punishment, of blame, of being called out. Across healthcare, engagement surveys tell the same story. One of the lowest-rated statements year after year ...