Dell's emphasis on service emanates directly from the top. CEO and founder Michael Dell wrote in his 1999 book, "Direct by Dell," that relatively sketchy support offered by electronics stores ...

After asking him several challenging questions, I said ‘I have two Dell computers, which one is infected?” The caller gave me the Service Tag for my XPS 15 (L521x)!

It's a great demonstration of how pay-for-quality service can work. That brings me back to Dell. In fairness, I didn't spend yet more money on premium next-day service, so I don't expect that.

With the announcement today of Dell Tech Concierge, Dell becomes the only PC company to provide personalized, ongoing preventative care for any Window ...

Dell Technologies recently announced an expansion to its PC-as-a-Service (PCaaS) offerings, which I wanted to offer my take on.

Dell Technologies is lifting the curtain on its long-term as-a-service strategy that will impact the way Dell develops future products, sells solutions to customers and enables channel partners to ...

Brunilda Rios – who has been with Dell since 1999 – stepped down as chief accounting officer, but will remain at Dell as a ...

Dell Technologies Inc. today introduced a raft of additions to its APEX product portfolio that will enable companies to buy more of their infrastructure on an as-a-service basis. The offerings ...