Well, our hero's story had a happy ending. The service tech came out to my office and replaced both the motherboard and the screen on my Dell laptop.

Since our last episode, our hero has been communicating with Bob Pearson, Dell's VP of Communities & Conversations, and Bill Bivin, Dell's Community Liaison, about getting my Dell Lattitude D620 ...

I covered Dell’s ProSupport a few years back which leveraged big data and IoT approaches for predictive maintenance which was very cutting-edge. Dell Technologies recently announced an expansion ...

Dell has shown that it really doesn't have a support organization that has any clue, or the needed resources, to provide the warranty service it promises.

Dell, one of the world’s major PC makers, is working on bringing more user-friendly repairability to its laptops. It teased us last yearwith an early version of Concept Luna, which promised to ...

Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service ...

Dell Technologies is lifting the curtain on its long-term as-a-service strategy that will impact the way Dell develops future products, sells solutions to customers and enables channel partners to ...

Dell’s Android-powered Streak is an intriguing device. Billed as a tablet but priced and sold like a phone, the Streak has more in common with the HTC Evo and Droid X than it does with the iPad ...

Concept Luna won't be available in stores, but it shows the direction the company hopes to take its products as it attempts to become a circular company.