Live chat is a great customer service tool if you avoid the common customer satisfaction pitfalls. Train your customer care team today to provide the best chat-based service in your industry.

Today, live chat is growing into the preferred customer service channel for many customers. Yes, live chat is increasingly becoming critical. But doing it wrong carries a number of risks.

Internal AI chat systems empowered by large language models and RAG represent a game-changer in the realm of customer service.

The live chat feature is bound to help your business grow and flourish since it provides satisfaction to your customers. All in all, the live chat feature gives your website the opportunity to ...

Video chat customer service is what sold Ariel Rubinstein on ordering his glasses online. When they arrived, he logged on to video chat with the shop's optometrist.

Guest Of all the fields in the chatbot-crazed world, customer service is one of the prime targets for automation. virtual customer agents (customer service-focused bots, or VCAs) are intelligent ...

Apple’s new Business Chat turns the familiar Messages app on iOS into a customer service tool that allows consumers to communicate with companies about purchases and transactions.

Using chat as a support channel can reduce incident handling times and improve customer satisfaction by allowing support technicians to chat with end users throughout a session.

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, ...