How to train customer service employees for empathy, specifically situational empathy, as explained by a customer service consultant and trainer.

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors.

There is a mistake that many companies make when it comes to customer service training.

Proper training can ensure reps are prepared to handle any problem that comes their way.

TROTWOOD, Ohio (WDTN) — The City of Trotwood announced a partnership to provide customer service training to businesses in the city. This comes after Mayor Mary McDonald posted a video of the ...