Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. (Getty Images) For airline customer service workers, the ...

A scam targeting air travelers dealing with flight problems at airports is circulating and the Federal Trade Commission is warning consumers. Scammers are scouring social media posts of upset ...

(WJAR) — Airline delays and cancellations are a nightmare for travelers. Now, scammers posing as customer service agents are making those problems 10 times worse! Bentley University professor and ...

Scammers are always looking for new ways to target vulnerable people. Now they're taking to the skies. The scammers are now lurking on social media, looking for posts from upset travelers dealing with ...

In the high-stress arena of air travel, where delayed or canceled flights can leave passengers marooned in terminals and tethered to lengthy customer service calls, American Airlines' strategy to cut ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...

Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines leaving room for improvement NEW YORK-- ...