Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

The contact center is the hub of the customer experience and deserves attention and resources. These five best practices can significantly improve your contact center and brand presence.

Customers don’t see backend problems — but they feel them. Here’s how dedicated IPs reduce hidden CX friction.

Why The Customer Call Center Isn't Dead Mar 15, 2011, 09:00am EDT This article is more than 10 years old. Some people say customer service is dead.

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

Transforming a traditional call center into a contact center requires a top-to-bottom rethink of some key technologies. Once you make the decision to create a world-class customer contact center ...

Zoom Expands Into Customer Service With New Contact Center The service will only be available in the US and Canada at first, with international markets coming later in 2022.

Before COVID-19 (BC), customer service was viewed as a cost center, where investments in technology were meant to automate and scale customer engagement.