Etiquette expert, Elaine Swann, talks to CNN News Central’s John Berman and Sara Sidner about how to pivot the conversation ...

You've probably heard about the importance of first impressions. While they can make a significant impact, first impressions aren't everything. In fact, one etiquette expert believes the final ...

There are some benchmarks that take a conversation from so-so to great. For example, practicing active listening, asking intelligent questions and engaging fully in the moment can make a conversation ...

GREENSBORO, N.C. — Difficult conversations can be tough to tackle. Whether they are with family, friends, or co-workers, it can be hard to find the right approach when starting these talks. Etiquette ...

The jolly season is almost upon us, and with it comes those annual gatherings of relatives and friends -- along with the ever-present tension that may arise from those gatherings.