“ Express supports pre-ring authentication, decision making and policy controlled workflow for calls even prior to them connecting to the contact center/IVR.

Pharmacy benefits manager Express Scripts will close its 300-worker customer service call center in Pueblo in April, a company spokesperson confirmed Wednesday. The move comes as more clients use ...

Owning Contact Center Express outright will also speed its integration via Session Initiation Protocol with Avaya’s general communication-layer software, the company says.

Global contact center solutions market is poised to grow by USD 5.45 billion during 2020-2024, accelerating at a CAGR of more than 9%.

Contact Center monitoring from your iPhone/iPod Touch on Cisco UCCX (IPCC Express) Call center supervisors are always busy, they need to monitor the queues, guide the agents, make sure customers ...

The networking giant's acquisition of Latigent, a provider of contact center business intelligence software, extends the reach of its Customer Contact Business Unit.