While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and banks ...

Proposed legislation in the United States that discourages call center companies from hiring talent abroad is a "clear threat ...

More than a quarter of the Philippines call center workforce is still struggling to work from home even months after the country imposed lockdowns in response to the rapidly-spreading COVID-19 ...

IF a proposed US law takes effect, it could unleash a “massacre of jobs” in the country’s business process outsourcing (BPO) industry, the Center for Trade Union and Human Rights (CTUHR) has warned, ...

In a Philippine hotel ballroom packed with stakeholders from the world’s second-largest provider of outsourcing services, their main trade group leader issued a bold call: embrace generative AI, don’t ...

Pasquale DeMaio, vice-president of Amazon Connect, delivers his keynote presentation during AWS Cloud Day Philippines held at Shangri-La The Fort, Manila on Aug. 19. Amazon Web Services (AWS) is ...

The Philippine ambassador to the United States is pressing US lawmakers to exempt the country from a new bill that would punish American companies for using overseas call centers. Ambassador Jose ...

ANCHORAGE, Alaska (AP) — Alaska-based telecommunications firm GCI plans to move its customer call center to the Philippines, which a spokesperson said will lower wait times for callers and provide ...