Learn how a call center compares with its industry peers, the industry average, and world-class performers for the top call center benchmarks and industry standards. The top call center benchmarks ...

AI-powered analysis of 60 million phone conversations reveals phone lead conversion rates of 37% across industries Analysis of over 60 million phone calls demonstrates that phone conversations remain ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

Schaumburg, IL–We all know the importance of benchmarking: It sets a standard by which to measure your performance and build a baseline from which you can improve. But with so many metrics in the ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...

The Invoca Call Conversion Industry Benchmarks Report analyzed anonymized contact center data from over 60 million phone calls, across automotive, business services, consumer services, financial ...

The MarketWatch News Department was not involved in the creation of this content. AI-powered analysis of 60 million phone conversations reveals phone lead conversion rates of 37% across industries ...