I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down and there was no record of the reservation or ability to accept any ...

Question: I recently made a reservation for a studio apartment at Adagio Paris Bercy Village using Booking.com. I requested twin beds for my sister and me. There was no mention of beds on my ...

DEAR TRAVEL TROUBLESHOOTER: I recently booked a room at a resort in Kauai through Booking.com. The online agency worked with a third party that handled the reservation, but it didn’t come through. As ...

From humble beginnings as the idea of a Dutch university student in 1996, Booking.com has become the world’s largest travel agent. With 21,600 employees, two million holiday properties on its books ...

We recently used Booking.com to reserve a property on Maui that was managed by the company HelloRelaxation. It was titled “3 Bedroom House 5 mins from Beach.” It was a property that required a ...

I recently booked a room at a resort in Kauai through Booking.com. The online agency worked with a third party that handled the reservation, and it did not come through. As a result, I didn't have a ...

Q: I recently booked a room at a resort in Kauai through Booking.com. The online agency worked with a third party that handled the reservation, but it didn’t come through. As a result, I didn’t have a ...

Q: We recently used Booking.com to reserve a property on Maui that was managed by HelloRelaxation. It was called “3 Bedrooms 5 mins from Beach.” It was a property that required a nonrefundable ...

When Dale Cerney checks into his resort in Kauai, Hawaii, they don’t have a reservation on file for him. Will Booking.com pay for the mistake? Q. I recently booked a room at a resort in Kauai through ...