PROVIDENCE, R.I.--(BUSINESS WIRE)--Citizens Financial Group, Inc. (NYSE: CFG) today announced that Beth Johnson, Vice Chair and Chief Experience Officer, will retire from the bank, effective March 3.

"Chief experience officer" is the kind of job title that seems open to interpretation. Processing Content Beth Johnson took on the role of vice chair and chief experience officer at Citizens three ...

Citizens Financial Group will create a new C-suite role following the retirement of Beth Johnson, a top executive who's been instrumental in the company's transformation into a viable regional bank.

Beth Johnson is the Vice Chair and Chief Experience Officer at Citizens Financial Group, responsible the bank's customer experience and ESG initiatives. In an interview with ForbesWomen Editor Maggie ...