Building a scorecard can help managers link today’s actions with tomorrow’s goals. by Robert S. Kaplan and David P. Norton As companies around the world transform themselves for competition that is ...

Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

An important but elusive concept is how best to measure the overall performance of an organization in real time. Some years ago, Kaplan and Norton first presented the idea of the balanced scorecard; a ...

Epstein, Marc J., and J. F. Manzoni. "Implementing Corporate Strategy: From Tableaux de Bord to Balanced Scorecard." European Management Journal 16, no. 2 (April 1998).

36th Annual State of Logistics Report: Navigating uncertainty amid rising costs and global disruptions The 36th Annual State of Logistics (SoL) Report highlights a logistics market tested by economic ...