Mister Manners, Thomas P. Farley, is an etiquette expert, speaker and author who’s inspiring audiences of all types to master essential communication strategies for success in the workplace—and in life. His business-etiquette, customer-service and communication workshops and keynotes are engaging and memorable, offering strategies for getting along and getting ahead in the modern era. Among his clients have included the United States Department of Commerce, the Estée Lauder Companies, JPMorgan Chase, the Walt Disney Corporation, Bank of America, the American Automobile Association (AAA), the U.S. Army, Viacom, Toyota and UPS.